Treating customers fairly

The fair treatment of customers should be central to any business. Companies need to risk assess their systems to identify any weakness that could lead to customers being treated unfairly.

GoodCorporation has developed a Treating Customers Fairly (TCF) framework to enable companies to manage this process. Based on the outcomes set out in the Financial Conduct Authority’s Treating Customers Fairly programme, the framework can be adapted to enable consumer-interfacing organisations to assess their dealings with customers and provide evidence that they are consistently treating them fairly.

GoodCorporation’s TCF assessment enables an organisation to assess whether the correct systems and policies are in place and provide proof that they are working on the ground.

We have used GoodCorporation to conduct extensive research among our key stakeholder groups, to assess the effectiveness of our corporate responsibility programme. GoodCorporation has provided us with a means of measuring and benchmarking our performance based on stakeholder feedback that is both accurate and commercially invaluable to the company.

British Land

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